Privacy Policy

as of July 1, 2026

Chapter 1. OCS's Handling of Personal Information of All Customers

1. Introduction

This Privacy Policy explains how and why the personal information of customers and other individuals obtained by OCS. ("OCS", "we", "our" or "us") is used. Please read this Privacy Policy carefully before providing personal information to OCS or using our products or services.

Chapter 1 of this Privacy Policy provides an overview of how we use your personal information. Chapters 2, 3, and 4 provide region-specific information for customers located or residing in the European Economic Area/United Kingdom, China, and California, respectively.

Other policies may apply to OCS products and services, and details will be provided separately in the terms of service, etc. For customers who reside in Japan, "personal information" in this chapter refers to information about living individuals that can identify specific individuals by their names, dates of birth, other descriptions, or personal identification codes contained in the information.

2. Scope of application

The Privacy Policy will apply when customers and other individuals provide personal information to OCS or use OCS's services and products.

3. Purpose of using personal information

OCS utilizes personal information obtained from its customers for the following purposes. However, even within the intended scope, it will not use customers' personal information in a way that may encourage or induce illegal or improper conduct.

• Acceptance of applications, provision, and communication regarding OCS services and products
• Research and analysis of usage of OCS's services/products
• All operations incidental or related to purposes "1." through "2." Above
• Notification of services and products offered by OCS
• Implementation of questionnaires concerning service and products, etc., offered by OCS
• Development of new services and products
• Operation and management relating to the events and campaigns implemented by OCS, ANA and ANA Group companies, partner companies, etc.
• Provision of information about the services, products, events and campaigns of OCS, ANA Group companies, partner companies, etc. as well as provision of various pieces of information through methods including direct mail, e-mail magazines, notices, and advertisements.
  * Customers' personal information (analytical data, etc. such as details of the usage of services and products of OCS, ANA, ANA Group company, etc., OCS and ANA website and mobile app browsing history, etc.) may be analyzed using Al, etc. to estimate customer hobbies, tastes, purchasing trends, attributes, etc., and the results used to formulate advertising distribution and marketing measures, etc. targeting the customer.
• Response to enquiries, requests, etc.
  * OCS may analyze customers' inquiries, requests, communications, and spoken content using AI and other technologies, and use them for customer support provided to customers.

In addition to the above-mentioned purposes, personal information will be utilized for the purposes described in Chapter 1 Article 8 (Data sharing) below.

4. Acquisition of personal information

OCS will obtain the following personal information by fair and appropriate means for the purpose of achieving the previously mentioned purposes.

• Identity, contact and payment information, etc. The customer's name, gender, date of birth, address, telephone number, fax number, email address, employment information (company name, division/department the customer belongs to, title, address, telephone number, fax number), mailing address, passport information, ANA Mileage Club customer number, etc.
• Details of enquiries and complaints to OCS Voice recording information and other similar information that can identify a specific individual because it contains the individual's name or for other reasons.
  *We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.
• IT and system data including information on the usage of the OCS website Information such as that on how customers use the OCS website including details on cookies, advertising identifiers (IDFA/GAID), location information, unique device identifiers, IP address, details on OS and browser type, etc., and website activity logs by which OCS may be able to identify a specific individual.

OCS will never obtain and use information of a sensitive nature to the customer (hereinafter, "sensitive information"), such as information on race, beliefs, social standing, history of illness, crime records, and history of having been afflicted by crime, unless required by laws and regulations or by the consent of the customer.

5. Choice by the customer

As a rule, OCS obtains personal information by the volition of the customer. Customers may experience disadvantages if they refuse to provide their personal information, such as being unable to make use of the various services provided by OCS, or being unable to receive campaign notices and other OCS information because a part of the functions of OCS's system become inoperable and thereby unavailable.

Please note that customers may change their contact information as well as their decision on whether or not they wish to receive email magazines at any time they wish, in a manner designated separately by OCS.

6. Disclosure and provision of information to a third party

(1) When OCS discloses or provides customers' personal information to third parties

OCS will not disclose or provide personal customer information to any third parties except under the following circumstances. Also, customers' personal information including sensitive information will not be disclosed or provided to third parties under any circumstances, unless allowed by laws and regulations or by consent of the customer. Note that provision of information to data sharing partners and business entrusted companies are not deemed to constitute disclosure or provision to third parties.

• Customer consent has been obtained.
• Disclosure or provision is required within the scope allowed by laws or regulations.
• Disclosure is required to protect human life, health, or property in cases where obtaining customer consent is difficult.
• Disclosure is required to cooperate with the public affairs of national or local governments, and when obtaining customer consent is likely to hinder the administration of public affairs.
• Disclosure or provision of information as statistical data (in a format that does not disclose the customer's identity).
• Provision of information as a result of the succession of business due to a merger, company split, transfer of business or otherwise.
• Provision of information in accordance to procedures based on laws and regulations, under the condition that the following information can be easily checked by the customers themselves through the OCS website, etc., and that the customers have not declared their wish to refuse provision of their information.

(2) Third parties to which OCS may disclose or provide customers' personal information

• Affiliates: OCS may disclose or provide customers' personal information to companies belonging to the OCS Group and organizations related to the OCS Group.
• OCS's employees: OCS may disclose or provide customers' personal information to the OCS's employees who are authorized and who have a need to access such data.
• Service providers: OCS may disclose or provide customers' personal information to third-party service providers that perform certain services, such as IT service providers (including data server and cloud service providers), data analytics service providers, advertising distribution service providers and legal advisors.

7. Data Sharing

OCS may share customer information with ANA Group companies for provision of air transportation services, sending direct mail, sales analysis, delivery of data, and business management.

Items shared: The customer's name, address, telephone number, fax number, email address, employment information, mailing address, transaction detail, ANA Mileage Club customer number, service usage record, details of enquiries, and information on the use of OCS website.

8. Business entrustment

In providing products and services to customers, OCS may entrust a part of its business operations to third parties to which personal information may also be disclosed to the extent required to achieve the purpose of the entrustment. In these cases, OCS will implement appropriate measures in managing and supervising such third parties.

9. Transfer to outside of Japan

OCS may transfer your personal information outside of Japan for the purpose of handling customers' cargo and other shipments. The countries or regions to which customers' personal information is transferred may not have a system for personal information protection equivalent to Japan's.

10. Management of personal information

In receiving customers' personal information, OCS will manage such information according to the strictest standards and take necessary safety management measures to prevent leaks, loss, or alterations.

11. Request about handling of Personal Information

If OCS receives a request from a customer for the disclosure, correction, deletion, addition, discontinuance of use, erasure, or information provision concerning the personal information protection measures, the request will be handled according to the laws and regulations.

12. Submission of a request for disclosure, etc.

Mailing address:
Postal code 135-8527
3-9-27 Tatsumi, Koto-ku, Tokyo
Overseas Courier Service Co., Ltd., Corporate Planning & Administration Division, Personal Information Handling Desk

Documents required for confirmation of identification: A Copy of one of the followings: Driver's License, Passport, Individual Number Card (front side only), Physical Disability Certificate, Resident Card.

13. Modification of the Privacy Policy

OCS may make modifications to this Privacy Policy. If modifications are made, details will be posted on the OCS website.

Chapter 2. Handling of personal data of EEA and UK residents by OCS

This Chapter 2 provides additional information about the handling of personal data of customers and other individuals in the European Economic Area ("EEA") and/or the United Kingdom ("UK") in accordance with EU General Data Protection Regulation 2016/679 ("GDPR") and the UK Data Protection Act 2018 ("DPA 2018") and other national and international data protection and privacy laws.

OCS protects your personal data by ensuring that it can only be used to the extent necessary for specific purposes and by requiring that there is a legal basis for each processing activity on the basis of Data Protection Laws.

Chapter 3. Handling of personal information of China residents by OCS

Besides Chapter 1, Chapter 3 also applies to the handling of personal information of persons residing in the People's Republic of China (hereinafter, "China") based on China's Personal Information Protection Law and related regulations.

OCS takes security measures to protect customers' personal information from leakage, alteration or loss. OCS develops website with https and sets SSL encryption to secure important customers' data.

Chapter 4. Handling of personal information of California residents by OCS

Besides Chapter 1, Chapter 4 also shall be applied to the handling of personal information of persons residing in California, United States of America based on the California Consumer Privacy Act of 2018 as amended under the California Privacy Rights Act of 2020.

OCS will not sell customers' personal information to any third parties, and has not sold the same in the past 12 months.

Chapter 5. Handling of personal data of Thailand residents by OCS

This Chapter 5 provides additional information about the collection, use, or disclosure of personal data of customers and other individuals in the Kingdom of Thailand in accordance with the Personal Data Protection Act of Thailand B.E. 2562 (A.D. 2019) ("PDPA").

Handling of information on the website

1. Introduction

OCS handles information on this website in accordance with the 'OCS Privacy Policy' as follows, and strives to operate and manage this website so that customers can use it with peace of mind. This Privacy Policy applies when you use our website and does not apply to websites operated by other companies.

2. Security

When customers provide us with personal information, we encrypt that information using SSL (secure sockets layer) encryption technology or equivalent security technology to prevent unauthorized access by third parties during transmission.

3. Collection of browsing information

When you view our website, we collect information (such as Cookies, IP Addresses, and Web Beacons) in order to provide you with a comfortable service experience and to identify the region from which you are accessing.

Customers can refuse to accept cookies at any time by changing the settings of their Internet browser software. However, please note that without cookies, response speeds may be significantly reduced.